Privacy Policy
This Privacy Policy applies to the sites and apps where it appears.
This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our box offices or in phone or email interactions you have with us. Our data privacy policy and procedures have been updated to comply with both the General Data Protection Regulation (GDPR) and the Data Protection Directive (DPD).
How the policy applies to you will depend on the way in which you interact with us.
For example, if you:
- Purchase a ticket from us, we will use the information you provide us to fulfill our obligations to you in delivering that service, and to keep you up to date about other events that may be of interest to you; and to keep you safe where restrictions apply.
- When you browse our sites, we use cookies to tailor your experience.
- We collect and store the following identifiable data when you place an order:
Name, e mail address, telephone number, billing address, shipping address and any e mail preferences you may have chosen to grant us. We do NOT store credit card numbers or any other payment information.
- We use your information to process your order and provide you with customer support. This includes sending you emails about your account or purchase.
- We use information to respond to your requests or questions.
- We may use your information to customise your experience with us.
- We might use your information to make our website, products or services better.
- We may also use push notifications to send you alerts regarding local events or new product launches!
- We also keep information to resolve disputes, enforce our agreements.
What information we have and how we get it!
- When you create an account, buy a ticket or an item from our store, we will collect your contact and billing information, such as your name, street address, postcode, email, phone number.
- We might collect information about events you like or products you buy from our site. We might collect this as part of a survey, for example.
- Accessibility Information. We may collect details of your health requirements if you have accessibility requirements when attending events for your own safety.
- We collect information directly from you, if you buy something from our store or register for a promotion.
- We collect information from you using tracking tools like browser cookies.
How we use your information!
Things to note!
- You can opt out of receiving our marketing emails or stop receiving our promotional emails. You can also change your preferences in your account.
- If you opt out of getting marketing emails, we will still send you transactional messages for any orders on our store.
- You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions on your account page!
If you have any more questions or queries please follow the form below or use the contact us button located on the bottom of the page!
Contact Us!
for general enquiries, ticket enquiries, order enquiries etc:
for business enquiries only:
